All systems operational
Last updated 7/24/2026, 10:27:31 AM · 99.98% uptime over the last 90 days

Services

Public booking (/book)
99.99%Operational
Back office (/app)
99.98%Operational
Clinical charting
99.99%Operational
AI Voice Scribe
99.96%Operational
AI Consult Advisor
99.94%Operational
Payments (Stripe)
100%Operational
SMS reminders & offers
99.97%Operational
Email delivery
99.99%Operational
Patient portal
99.98%Operational
Photo storage
100%Operational

90-day history

90 days agoToday

Recent incidents

Elevated SMS latency (resolved)
2026-07-10
Twilio upstream degradation caused 12-min delay on reminder texts. No messages lost. Auto-failover engaged.
Scheduled maintenance — Database
2026-06-22
Point-in-time recovery test. Zero downtime; read replicas served traffic.

Backup & Disaster Recovery

Recovery Point Objective
RPO ≤ 5 min
Maximum data loss window. Write-Ahead Log (WAL) shipped to encrypted object storage every 60 seconds; point-in-time recovery available to any second within the last 7 days.
Recovery Time Objective
RTO ≤ 60 min
Maximum time to restore full service after a catastrophic failure. Hot standby with automatic failover; full region rebuild from snapshot completes in under 60 minutes.
Continuous WAL streaming
Active
Every write is shipped to encrypted S3-class storage within 60 seconds. Multi-region replication (primary: us-east-1, replica: us-west-2).
Daily full snapshots
Active
Encrypted at rest (AES-256). Retained 30 days rolling. Enterprise tier: 7-year retention for HIPAA §164.316(b)(2)(i).
Point-in-time recovery (PITR)
Active
Restore the entire database — or a single tenant — to any second within the last 7 days. Available to clinic Owners on request; typical turnaround < 4 hours.
Tenant-scoped exports
Active
Every clinic can export their own PHI on demand at /app/export (JSON + CSV, cryptographically signed). Fulfills HIPAA §164.524 patient access rights and 21st Century Cures Act interoperability.
Quarterly DR drills
Active
Full failover rehearsal every 90 days. Last drill: 2026-06-22 (zero downtime, RTO measured 41 min). Next drill: 2026-09-22.
Immutable audit log
Active
All PHI access, config changes, and admin actions written to an append-only log. Retained 6 years per HIPAA §164.312(b). Exportable to your SIEM.
Encryption in transit & at rest
Active
TLS 1.3 in transit (HSTS + certificate pinning). AES-256-GCM at rest. Keys rotated every 90 days; separate KEK per tenant.
Business continuity
Active
Read replicas serve traffic during primary maintenance. Zero-downtime schema migrations. Blue/green deploys for the app tier.
Need a formal DR runbook for procurement?
Enterprise clinics and DSOs can request the full 32-page Disaster Recovery & Business Continuity Plan (BCDR) covering incident classification, escalation tree, RACI, communication templates, and post-mortem process — countersigned under NDA.
Request the BCDR runbook
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Get email or SMS alerts for incidents affecting your clinic. Enterprise plans include a dedicated status webhook.